Clear pricing, by headcount.
Unlimited tickets on every plan. Six tiers aligned to your team size, in Swiss francs. All prices exclude VAT.
Starter
No commitment
Optional setup · CHF 99 (one-time)
1 to 5 employees
Artisans and micro-businesses who want to delegate their IT.
- Unlimited tickets
- Standard support
- First response within 48h (business hours)
- SynDesk ticket portal
- Basic maintenance
- Monthly reports
- 4 on-site visits / year included
Business
No commitment
Free onboarding · 1x 30-min session included
6 to 25 employees
SMBs wanting fast, complete support.
- Unlimited tickets
- Priority support
- First response within 24h (business hours)
- P1 resolution: < 8h
- Interventions included
- Continuous IT environment monitoring
- Ticket portal + advanced reports
- 12 on-site visits / year included
Professional
No commitment
Free onboarding · 1x 30-min session included
26 to 50 employees
Demanding companies with sensitive environments.
- Unlimited tickets
- Critical support
- First response within 8h (business hours)
- P1 resolution: < 4h
- Regular monitoring
- Preventive maintenance
- Ticket portal + full analytics
- 24 on-site visits / year included
Enterprise
No commitment
Dedicated onboarding on request
51 to 75 employees
Dedicated team, account manager, first response within 4h.
- Unlimited tickets
- First response within 4h (business hours)
- P1 resolution: < 4h
- Dedicated technician team
- Dedicated account manager
- Custom support
- Monthly steering committee
Enterprise+
No commitment
Dedicated onboarding on request
76 to 100 employees
Reinforced team, first response within 2h.
- Unlimited tickets
- First response within 2h (business hours)
- P1 resolution: < 2–4h
- Reinforced dedicated team
- Dedicated account manager
- Monthly steering committee
Ultimate
No commitment
Dedicated onboarding on request
101 to 150 employees
Premium team, first response within 2h, VIP support.
- Unlimited tickets
- First response within 2h (business hours)
- P1 resolution: < 2h
- Premium dedicated team
- Senior account manager
- Bi-monthly steering committee
- VIP support
What each plan includes
| Feature | Starter | Business | Professional | Enterprise → Ultimate |
|---|---|---|---|---|
| Employees & coverage | ||||
| Employees | 1–5 | 6–25 | 26–50 | 51–150 |
| Tickets | Unlimited | Unlimited | Unlimited | Unlimited |
| On-site visits / year | 4 | 12 | 24 | Custom |
| SLA & response | ||||
| First response | 48h | 24h | 8h | ≤ 4h |
| P1 resolution | · | < 8h | < 4h | < 2–4h |
| Critical support | ||||
| VIP 24/7 support | ||||
| Steering & support | ||||
| Dedicated team | ||||
| Account manager | ||||
| Steering committee | Monthly | |||
| Preventive maintenance | Continuous | |||
Frequently asked questions
Not sure which plan?
30 min with our team to calibrate the offer to your ticket flow.