Every helpdesk capability
SynDesk brings together the core of modern support, tickets, SLA, workflows, with enterprise guarantees, security, SSO, audit, native integration with the ZRS suite. All operated by ZRS for you.
Ticket management
Single queue, rule-based assignment, custom statuses, multi-channel email/portal threads.
SLA & escalations
SLA per tenant, priority or client. Automatic escalations, Slack/Teams alerting.
Custom workflows
No-code automations per tenant: auto-reply, routing, conditional closing.
Email-to-ticket
Automatic creation from dedicated addresses. Native threading, signature management.
Auto PDF reports
Monthly per-client reports in ZRS design. Scheduled export, tenant branding.
TOTP 2FA
Two-factor TOTP authentication for all accounts, encrypted recovery codes.
SSO & SCIM
OIDC, SAML, Entra, Google Workspace. SCIM user provisioning.
Isolation & confidentiality
Your data strictly isolated and partitioned, fine-grained access control. Confidentiality guaranteed by ZRS across every perimeter.
Multi-product hub
Native integration with SynLink (M365), SynGuard (MDM), SynHR (HR). Unified ZRS SSO.
Live reporting
Real-time dashboards, SLA metrics, CSAT, NPS, CSV/JSON exports.
API & webhooks
Public REST API, outgoing webhooks, real-time events for your workflows.
Integrations
Slack, Teams, Jira, GitHub, Linear, Calendly. Official SDK for custom integrations.
SynDesk vs Zendesk vs Freshdesk
Honest comparison. We know when a competitor is better placed and say so in the demo.
| Feature | SynDesk | Zendesk | Freshdesk |
|---|---|---|---|
| Prix de départ | CHF 269/mo HT | $$$ / agent | $$ / agent |
| Swiss data residency | |||
| Multi-tenant MSP | add-on | add-on | |
| Rapports PDF brandés | export brut | export brut | |
| TOTP 2FA | |||
| API + webhooks | |||
| Intégration ZRS | |||
| Support FR/DE/EN | en | en |