Your IT requests handled faster, your users unblocked on time.
SynDesk centralises every request from your teams, guarantees your response times and never drops a ticket. Our team runs your IT support end to end. Hosted in Switzerland.
par priorité, mesuré et affiché, pas promis.
un mail à support@ devient un ticket en dix secondes.
données, sauvegardes et équipe en Suisse.
A helpdesk built for growth.
A helpdesk built for modern IT teams and Swiss requirements.
Centralized
One platform for all your ZRS products · SynDesk, SynLink, SynHR, SynGuard. One account, one invoice, one point of contact.
Scalable
From 5 to 150 employees, with nothing to change on your side. Six tiers aligned with your size, from small business to multi-site company.
Simple
Live within 24h. ZRS takes over your open tickets and guaranteed response times, nothing for you to operate. Included from Starter.
How much for your company?
Enter your number of employees. You instantly see the right plan and the monthly price, unlimited tickets, no surprises.
The plan is based on your total headcount. Unlimited tickets on every plan. Prices in Swiss francs, excl. VAT. Initial setup optional.
Your headcount
Unlimited tickets included.
Every modern IT support feature, without friction.
Ticket management
Single queue, rule-based assignment, custom statuses, multi-channel email/portal threads.
SLA & escalations
SLA per tenant, priority or client. Automatic escalations, Slack/Teams alerting.
Auto PDF reports
Monthly per-client reports in ZRS design. Scheduled export, tenant branding.
TOTP 2FA
Two-factor TOTP authentication for all accounts, encrypted recovery codes.
Isolation & confidentiality
Your data strictly isolated and partitioned, fine-grained access control. Confidentiality guaranteed by ZRS across every perimeter.
Multi-product hub
Native integration with SynLink (M365), SynGuard (MDM), SynHR (HR). Unified ZRS SSO.
Built for 3 profiles.
Small business, no IT team
No in-house IT team? ZRS becomes your IT support: your people get help on time, with nothing for you to manage.
- Requests handled within 24h
- Contractually guaranteed response times
- French-speaking support, billing in CHF
Growing SMB
Your headcount is growing, and so are your IT needs. ZRS absorbs the support load, keeps an eye on your estate and delivers a clear monthly report.
- Support that scales with your growth
- Clear, readable monthly report
- One point of contact for all your IT
Multi-site company
Several sites, several teams. ZRS centralises support across your whole organisation, with strict data isolation per entity.
- Centralised support across all sites
- Isolated, confidential data
- Consolidated reporting per entity
What SynDesk does for you.
From email tickets to the knowledge base through automatic SLAs, SynDesk covers the full support lifecycle, no third-party plugins.
Ticket management
All channels centralised (email, portal, API). Statuses, priorities, team or technician assignment, complete history.
SLA & automatic escalation
Set response and resolution targets per plan and priority. Proactive alerts before breach, escalation to the right tier.
Knowledge base
Write in Markdown, organise by category, publish self-service. Full-text search, PDF export, role-based access.
Workflows & automation
If/then triggers on every ticket event. Smart routing, auto-sends, status changes and outbound webhooks.
SSO, TOTP & RBAC
SSO login (Entra ID, Google, Okta), per-technician TOTP 2FA, granular access control by role and scope.
Isolation & confidentiality
Your data is strictly isolated and partitioned per entity. No mixing between organisations, guaranteed confidentiality, reporting scoped to your perimeter.
The tech behind SynDesk.
The technical rigour and security ZRS puts in place to run your support.
Isolation & confidentiality
Your data strictly isolated and partitioned, granular access control. Confidentiality guaranteed by ZRS, no mixing between organisations.
TOTP 2FA & SSO
TOTP two-factor per technician, SSO OIDC/SAML (Entra ID, Google, Okta), encrypted recovery codes.
ZRS multi-product hub
Native integration with SynLink (M365), SynGuard (MDM), SynHR (HR). Unified ZRS SSO, one invoice.
PDF reports & API
Per-tenant branded monthly reports, public REST API, outbound webhooks, CSV/JSON exports.
Three plans to start.
No surprises. Six plans, from small business to multi-site company.
Trust
They trust us from day zero.
Let's talk about your support.
ZRS takes over your IT support with an assisted handover. We operate it, you keep your data no matter what.